Healthwatch Northamptonshire

Type of service:
Health Services
Boughton Green Lane, Sunley Conference Centre, Northampton, Northamptonshire, NN2 7AL
Telephone number:
01604 893636
Mobile number:
Service description:
Healthwatch Northamptonshire (HWN) is the local independent consumer champion for health and social care. We are part of a national network of 148 local Healthwatch organisations. Our central role is to be a voice for local people to influence better health and wellbeing and improve the quality of services to meet people’s needs. We will report our findings to health and social care decision makers to improve and influence the quality of care.

Our rights and responsibilities include:

- We have the power to monitor (known as “Enter and View”) health and social care services (with one or two exceptions). Our primary purpose is to find out what patients, service users, carers and the wider public think of health and social care.

- We report our findings of local views and experiences to health and social care decision makers and make the case for improved services where we find there is a need for improvement

- We strive to be a strong and powerful voice for local people, to influence how services are planned, organised and delivered.

- We aim to be an effective voice rooted in the community. To be that voice, we find out what local people think about health and social care. We research patient, user and carer opinions using lots of different ways of finding out views and experiences. We do this to give local people a voice. We provide information and advice about health and social care services.

- Where we do not feel the views and voices of Healthwatch Northamptonshire and the people who we strive to speak on behalf of, are being heard, we have the option to escalate our concerns and report our evidence to national organisations including Healthwatch England, NHS England and the Care Quality Commission.
Age range:
0 - 99 years
Opening hours:
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 16:30
Referral route:
  • Contact Service Direct
Last updated on:
Location map: