Our first priority is to keep the road network safe. We carry out regular safety inspections to address the worst defects as well as responding to reports from members of the public.

Report a pothole

You can report a pothole using our Street Doctor online reporting system:

Report a hazard or problem

Further information

For a pothole to be considered a safety defect it has to be at least 40mm deep but this is on our busiest roads. For more local roads, our intervention levels would start at a depth of 50mm.

Not all defects therefore will be classed as safety defects since they will not be of sufficient severity to warrant action at present. This does not mean that there are no defects present.

Although this may sometimes give the impression that we are ignoring problems, we have to prioritise our limited maintenance funding and cannot fix all defects reported to us.

For the worst carriageway safety defects (Category 1) our response time is 5 working days and for other safety defects (Category 2) it is currently up to 4 months.

In practice most repairs are completed sooner than this in around 2-3 days for Category 1 and 2 months for Category 2.

Over the last two years we have been working hard to improve our efficiency in tackling safety defects by grouping them for treatment, identifying defect hotspots on the network and treating some defects before they actually become safety defects.

In addition, the emphasis has been on permanent repair wherever possible. There are, however, still occasions when a temporary repair has to be made, for example: if more substantial works are already planned, or location means a permanent repair cannot be effected quickly (traffic management/road or lane closure may be required) yet the defect cannot be left.